Privacy Policy and Personal Data Processing

1. Data Controller

1.1. The administrator of the website meryosab.com (hereinafter referred to as the “Website”, “we”, “Administrator”) is M.E.R.Y.O.S.A.B Electronics.

1.2. This Policy governs the processing of users’ personal data when using the online application service on the Website.

1.3. If you do not agree with the provisions of this Policy, please do not submit online applications through the Website forms.

2. Data We Collect

2.1. Data from the online application form

When you fill out and submit an application via the “Online Application” form, we may process the following data:

• name;
• city/region;
• description of what you need (application text, comments, technical description of the problem or order);
• urgency of the application (urgent / not urgent);
• type of application (regular / partner);
• partner program code (when submitting a partner application);
• e-mail (if you provide it);
• preferred communication channel (phone, WhatsApp, Telegram, or another channel);
• contact details (phone number, @username, e-mail, or other identifier);
• geolocation / geo-coordinates (if you click “Share coordinates” and grant access to geolocation);
• attached photos/files necessary for processing the application.

2.2. Technical data

When visiting the Site, technical data may be collected automatically:

• IP address and approximate location;
• browser type and version, operating system;
• date and time of access to the Site;
• URL of the page from which you were referred to the Site;
• technical information for the operation of spam and attack protection systems.

2.3. Communications

If you contact us via e-mail, phone, messengers, or other means, we may retain:

• the content of correspondence and communication history;
• contact details you voluntarily provide.

3. Purposes of data processing

We process your personal data solely for the following purposes:

3.1. Processing applications

• receiving and registering your applications via the online form;
• clarifying details of the order, problem, or task;
• preparing proposals, solution options, and estimates.

3.2. Communication with you

• responding to your questions and requests;
• coordinating details, timelines, and service terms;
• sending notifications about the application status.

3.3. Record-keeping and analytics

• maintaining an internal database of applications and clients;
• analyzing typical requests to improve service quality;
• optimizing processes and automating application handling.

3.4. Fulfillment of obligations

• fulfilling agreements with you;
• preparing documents related to service provision and product delivery.

3.5. Protection of rights and interests

• preventing fraud and abuse;
• protecting the rights and legitimate interests of the Administrator within the framework of applicable law.

4. Legal grounds for processing

Depending on the specific situation, personal data processing may be carried out on the following grounds:

• your consent, expressed by submitting an online application on the Site;
• the necessity for concluding and/or performing a contract or taking steps at your request prior to entering into a contract;
• the legitimate interests of the Administrator (e.g., maintaining application records, analytics, protecting rights), provided your rights and freedoms are not infringed.

5. Data retention periods

5.1. Application data is stored in the Site’s internal record-keeping system (admin panel, database, logging systems) in the form of:

• records of applications and their statuses;
• history of correspondence and comments on applications;
• attached files (photos, documents, etc.).

5.2. We retain your personal data only for as long as is genuinely necessary for:

• processing the application and providing services;
• maintaining the application database and statistics;
• complying with legal requirements for document retention.

Typically, application data is stored for up to 5 years, unless other periods are established by law or longer retention is required to protect the Administrator’s rights.

5.3. After a reasonable period, data may be deleted, anonymized, or transferred to an archive.

6. Data disclosure to third parties

6.1. We do not sell your personal data or disclose it to third parties for commercial purposes.

6.2. Data may be disclosed to:

• hosting providers and technical contractors ensuring the operation of the Site and servers;
• email services and SMTP providers used to send application notifications;
• the Telegram messenger, if the application is automatically duplicated to an administrator’s Telegram chat or channel, or if you selected Telegram as your communication channel;
• other parties — only in cases provided for by law (e.g., upon requests from competent authorities).

6.3. Such parties receive only the minimum necessary amount of data and are obligated to maintain confidentiality in accordance with their commitments and the law.

7. Cookies and Technical Means

7.1. The Site may use cookies and similar technologies for:

• ensuring the correct operation of forms and the interface;
• saving your preferences (e.g., selected language);
• implementing protection against spam and automated bots;
• collecting technical statistics on Site visits.

7.2. You can disable the use of cookies in your browser settings; however, some Site elements (including application forms) may not work correctly or be unavailable.

8. Data Protection

8.1. We implement reasonable technical and organizational measures to protect personal data from:

• unauthorized access, alteration, or destruction;
• accidental loss or damage;
• other unlawful actions related to personal data.

8.2. Among other things, the following may be used:

• restricting data access only to employees and contractors who need it for their work;
• using secure data transfer protocols (e.g., HTTPS);
• monitoring systems and event logs to track errors and suspicious activity.

9. Your Rights

Depending on applicable legislation, you may have the following rights regarding your personal data:

• the right to obtain information about what data we process;
• the right to correct (update) your data;
• the right to delete data in cases provided by law;
• the right to restrict processing;
• the right to withdraw consent to data processing (if processing is based on consent);
• the right to object to data processing in certain cases.

To exercise your rights, you can contact us using the details provided below. In some cases, we may request additional information to verify your identity.

10. Personal Data Contact Information

Please do not include unnecessary personal data in your applications and messages that are not relevant to the essence of your inquiry or order.

11. Policy Changes

11.1. We may update this Policy from time to time. The current version is always available on this page of the website meryosab.com.

11.2. By continuing to use the Site after changes are made, you confirm your acceptance of the updated version of the Policy.